Privacy Policy - Everything Creative

Privacy Policy

At EC1 Basingstoke Ltd we take the privacy of our customers very seriously and would like to stress that we do not sell, share or forward your information to anyone unless you are aware of this. Sharing and disclosure of your information is restricted to those persons and select third-party partners that need to know for legitimate business purposes. If, for confidentiality or any other reasons, you do not wish us to share your information with the aforementioned please contact our below data controller.

This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed, and stored by us.

Please read the following carefully to understand how we may use your data. By visiting www.everythingcreative.com you are accepting and consenting to the practices described in this policy.

Information we may collect from you

We may collect and process certain data and information from you including:

  • Full name and job title
  • Contact information including email address and telephone number
  • Demographic information such as address & postcode
  • Bank account details
  • Credit/debit card information
  • Other business related information such as your company name, department, job role and business related interests.

The collection of this information is purely for the purpose of being able to transact with our customers, to notify about changes to our services and so that we can provide a better customer experience. We want to ensure any information we send you reflects your preferences.

In addition, we may also receive information from other sources, such as partner websites or social media accounts. We work closely with a number of third-parties such as business partners, sub-contractors, payment and delivery services, advertising networks, analytics providers, search information providers and may receive information about you from them.

Your details are stored on our secure network and our secure CRM database, which only authorised personnel have access to, and they only access the data in order to be able to trade with you as a customer, supplier or third-party partner to our organisation. Our personnel are all trained on the GDPR laws and there are policies and procedures in place to ensure your data is stored safely. We will only use your data to contact you with regards to relevant business matters.

If you email any of our team your email will be stored securely using our chosen email provider which is Office 365. Your email may be shared within the organisation, unless you mark it as confidential. Everyone within our organisation has a corporate email address which will be @everythingcreative.com Should anyone contact you without the correct email alias then do not reply to them and please get in touch with us. For more information you can read the Office 365 privacy policy here: https://products.office.com/en-gb/business/office-365-trust-center-privacy

Direct Marketing

If you expressed an interest in our products or services, or have previously purchased from us, you could receive an email, text or phone call from us for similar products or services. You could also receive marketing material from us via post, email and our social media accounts.

For marketing purposes, we collect and process a limited amount of data and marketing preferences information about you including: your name, address, company name (where relevant), telephone numbers, email address, department, job role, interests relating to our services and your preferred method of communication.
We do not sell your information to anyone outside of our organisation, and we only share or forward your information with the aforementioned third-party partners and suppliers as necessary for business purposes.

Information you provide us may be collated via a number of methods including but not limited to: searches for products and services, registration to use our site, subscription to any of our services, participation in discussions, interaction with our organisations social media accounts, entering a competition, promotion or survey, any other activities commonly carried out on our site and if you report a problem with our site.

You have the right to ask us not to process your personal data for marketing purposes. You can also opt-out of our different marketing communications at any time by clicking the relevant ‘unsubscribe’ link at the bottom of each email, or by contacting us at support@everythingcreative.com and requesting that we unsubscribe you from our marketing communications.

Website forms

When you complete a form on our website we will collect the data that is submitted and your data will be securely stored and may be used to:

  • Pre-populate subsequent website forms
  • Customise your website experience
  • Profile you based upon your usage of the website

When you complete a form (e.g. a contact form, or a newsletter sign-up form) we may also use the data supplied to send you relevant marketing communications.
We are committed to ensuring that your information is secure. Our website uses SSL (Secure Sockets Layer) technology for keeping internet connections secure and safeguarding any sensitive data that is being sent between two systems. However, we cannot guarantee that the transmission of information via the internet is completely secure, any transmission is at your own risk. We do our utmost to protect your personal data once we receive your information and use strict and secure procedures to try to prevent any unauthorised access.

Marketing Cookies

We may use marketing cookies through third-party suppliers, such as SharpSpring CRM or Google Analytics, to track visitor engagement with our website content, emails and forms. This data may be used to assist us in the improvement and optimisation of our site and provide us with insights to personalise your website experience and pre-populate any forms you use on our site.

Information we gather may include the Internet protocol (IP) address used to connect your device to the internet, your login information for our site, your browser type and version, time zone settings, operating system and platform.

Additional information we collate may include the URL clickstream to, through and from our site (including date and time), pages you search for or view, page response times, download errors, duration of visits to certain pages, page interaction information (e.g. page scrolling and clicks).

Like Google Analytics cookies, these cookies are persistent.

For detailed information on the cookies we use and the purposes for which we use them see our Cookie policy www.everythingcreative.com/cookie-policy

Additional Information

Our site may contain links to and from websites of our partner network, advertisers, affiliates and other sites of business interest. If you follow a link to any of these websites, please note that these websites have their own privacy policies and we do not accept any responsibility or liability for these policies.

Any changes to our privacy policy will be posted on this page and if appropriate notified to you by e-mail. Please review this page frequently to see any updates or changes to our privacy policy.

To request any further details on the information we hold please contact support@everythingcreative.com. To comply with the GDPR regulation you can request a copy of the information we hold and we will submit this to you within 30 days of your request.

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